To ensure service delivery continues to meet the needs of the participant’s needs and goals and that they are satisfied with the direction of service, AGSP will continue to seek feedback from the participants and their families. AGSP welcomes any comments or feedback from participants and has a clear and accessible complaints procedure. If the participant wishes to give feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can contact Abby Gander, owner of AGSP on 3472 9755 or abby@agsp.com.au